Troubleshooting

Common problems and their solutions.

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Login issues

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”GitHub account too new”

Error: Your GitHub account must be at least 7 days old. Fix:

• Wait until your GitHub account is 7 days old.
• This is a spam-prevention measure.
• Email support@stackryze.com if you believe this is an error.

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”No public email on GitHub”

Error: Your GitHub account does not have a public email address. Fix:

1. Go to GitHub Settings → Emails.
2. Uncheck Keep my email addresses private, or add a public email.
3. Try logging in again.

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”Account banned”

Error: Your account has been banned for violating the terms of service. Fix:

• Review the Terms of Service.
• Email support@stackryze.com if you think this is a mistake. Include your GitHub username.
• Banned accounts are signed out on all devices immediately.

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”Registration closed”

Error: New registrations are temporarily disabled. Fix:

• This is rare and usually temporary.
• Check the status page for updates.
• Try again later or contact support.

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”Login failed / Server error”

Error: Generic login failure. Fix:

• Clear browser cookies and cache.
• Try a different browser.
• Disable browser extensions temporarily.
• Check whether GitHub is down: GitHub Status.
• Email support@stackryze.com if the issue persists.

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Domain registration issues

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”Domain name must be at least 3 characters”

Error: Your subdomain is too short. Fix:

• Use at least three characters.
• Example: abc.indevs.in ✅, ab.indevs.in ❌. The same length bounds apply under every namespace.

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”Domain name must be less than 63 characters”

Error: Your subdomain is too long. Fix:

• Keep it under 63 characters.
• Use a shorter, more memorable name.

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”Domain name can only contain lowercase letters, numbers, and hyphens”

Error: Invalid characters in subdomain. Fix:

• Use only a-z, 0-9, and -.
• No uppercase letters, spaces, or special characters.
• Cannot start or end with a hyphen.

Examples:

• ✅ my-project
• ✅ api2024
• ❌ My_Project (uppercase, underscore)
• ❌ -myproject (starts with a hyphen)
• ❌ my project (spaces)

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“Subdomain already exists”

Error: Someone else has already registered this name. Fix:

• Try a different name.
• Add numbers or hyphens: myproject2, my-project.
• Check availability first (green checkmark in the form).

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”This name is in a cooling-off period”

Error: The domain was recently deleted and is in a 7-day waiting period. Fix:

• Wait 7 days after deletion.
• Choose a different name.
• The error message shows how many days remain.

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”You have reached your domain limit”

Error: You have registered the maximum number of domains (default: 5). Fix:

• Delete unused domains from My Domains.
• Email support@stackryze.com to request an increase. Include your GitHub username and reason.

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”At least 2 nameservers are required”

Error: You did not provide enough nameservers. Fix:

• Enter at least two nameservers.
• Most providers give you 2–4.

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”Invalid nameserver format”

Error: Nameserver does not match a valid DNS hostname. Fix:

• Use a valid hostname: ns1.example.com.
• Do not include http://.
• No spaces or special characters.
• Maximum 253 characters per nameserver.

Valid formats:

• ✅ ns1.cloudflare.com
• ✅ ns-123.awsdns-12.com
• ❌ http://ns1.example.com (no protocol)
• ❌ ns1 example com (no spaces)

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“Duplicate nameservers are not allowed”

Error: You entered the same nameserver twice. Fix:

• Use different nameservers.
• Each must be unique.

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”CAPTCHA verification failed”

Error: hCaptcha did not complete successfully. Fix:

• Complete the CAPTCHA again.
• Disable VPNs or proxies temporarily.
• Try a different browser.
• Disable ad blockers.
• Check your internet connection.
• Clear browser cache and cookies.

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DNS and nameserver issues

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Nameservers not updating

Problem: DNS still points to old nameservers. Fix:

1. Wait 5–10 minutes for propagation.
2. Clear your DNS cache:
   • Linux: sudo systemd-resolve --flush-caches
   • macOS: sudo dscacheutil -flushcache
   • Windows: ipconfig /flushdns
3. Check with multiple DNS checkers:
   • DNS Checker
   • What’s My DNS
4. Verify nameservers in the dashboard.

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Domain not resolving

Problem: Domain doesn’t load or returns DNS errors. Fix:

1. Verify nameservers in the dashboard.
2. Check DNS records in your DNS provider.
3. Confirm the zone is configured for your subdomain.
4. Wait up to 48 hours for global propagation.
5. Test with: dig yourname.indevs.in or nslookup yourname.indevs.in.

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SSL/HTTPS not working

Problem: Browser shows “Not Secure” or SSL errors. Fix:

1. Configure SSL in your DNS provider (for example Cloudflare).
2. Wait up to 24 hours for the certificate to provision.
3. Confirm your origin server supports HTTPS.
4. Check SSL mode settings in your provider.
5. Verify DNS records point to the correct server.

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Domain management issues

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Can’t renew

Problem: The Renew button is disabled. Fix:

• Renewal opens 60 days before expiry.
• Check the expiry date on the domain.
• If expired, confirm it is still in the 15-day grace period.
• Email support@stackryze.com if you need help.

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Accidentally deleted

Problem: Deleted a domain by mistake. Fix:

1. Deletion is permanent and cannot be undone.
2. Wait for the 7-day cooling-off period.
3. After 7 days, the name becomes available again.
4. Re-register the domain.

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Status shows “Expired” but I renewed

Problem: Status is not updating after renewal. Fix:

• Refresh the page (Ctrl+F5 or Cmd+Shift+R).
• Clear browser cache.
• Sign out and sign back in.
• Wait a few minutes for the database to update.
• Email support if the issue persists.

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General issues

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Dashboard not loading

Problem: Can’t open the dashboard. Fix:

1. Check your internet connection.
2. Try a different browser.
3. Clear browser cache and cookies.
4. Disable browser extensions.
5. Check status.stackryze.com.

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Session expired / logged out automatically

Problem: Repeated logouts. Fix:

1. Enable cookies in your browser.
2. Avoid private or incognito mode.
3. Allow third-party cookies.
4. Try a different browser.
5. Clear cookies and sign in again.

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Changes not saving

Problem: Updates to nameservers or settings do not save. Fix:

1. Read the on-screen error message.
2. Confirm all required fields are filled.
3. Verify the nameserver format.
4. Try again in a few minutes.
5. Clear browser cache and retry.
6. Email support with details of what you tried.

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”Too many requests” / rate limit errors

Error: You exceeded the rate limit for an action. Rate limits: Fix:

1. Wait for the time window shown in the error.
2. Slow your request rate.
3. Don’t refresh repeatedly.
4. Don’t use automated scripts or bots.

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Monitoring issues

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Uptime Kuma / monitor shows “Offline”

Problem: Your site works, but a monitoring tool reports it as Down (403 Forbidden or 503 Service Unavailable). Cause: Cloudflare’s Under Attack Mode or JavaScript Challenge blocks automated bots, including monitoring tools. Fix: Create a WAF exception rule for your monitor.

1. Go to Cloudflare Dashboard → Security → WAF.
2. Click Create rule under Custom Rules.
3. Set the following:
   • Rule name: Allow Monitoring
   • Field: User Agent
   • Operator: contains
   • Value: Uptime-Kuma (or your monitor’s name)
   • Action: Skip
   • Checkbox: Select All remaining custom rules and WAF Managed Rules.
4. Click Deploy.

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Still need help?

If your issue isn’t listed here or the fix didn’t work: Response time: We typically reply within 24–48 hours on business days.